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Outstanding Customer Service

Our Approach

The Fields Group is committed to:

Considering the Customer

  • Understanding your needs
  • Avoiding Complacency
  • Avoiding Arrogance

Taking Ownership

  • Working with Passion
  • Accepting Responsibility
  • Striving for excellence

Providing Leadership

  • Growing our people
  • Promoting a winning mentality
  • Encouraging teamwork
  • Promoting adaptability
  • Honesty of assessment

Pushing the Limits

  • Maintaining our competitive edge
  • Acting Strategically
  • Having a can do attitude
  • Explore all boundaries

Creating +3 Experience

All Fields Group employees are committed to:

  • Being Positive
  • Demonstrating Respect
  • Taking Ownership & Responsibility

Our People

Fields Group Security is known for the high caliber of our personnel. Our staff retention levels are above industry standards, reflecting excellent site management, focused training, professional development, internal promotion opportunities, and market competitive remuneration. Our on-site personnel are selected for their customer focus, and are supported by our 24 hour supervisory services.


Our commitment to our people is demonstrated by our investment in staff training live scenario based site training and online systems. Our training programmes provide a variety of industry; customer service and client specific programmes that will ensure our people are best positioned to deliver the highest level of service to our customers while offering them a challenging and rewarding career as our employees.


Fields Group Security is able to leverage our experience and depth of resources to provide our clients with the best value solution. We remain competitive in the marketplace whilst offering premium services.